Return policy – ClickShus

Return policy

General for all products

  1. All returns must be sent back to our United States office with prior authorization, i.e. a Return Merchandise Authorization (RMA) number. Unauthorized returns may be refused or disregarded.
  2. Returned items must be in their original packaging. Incomplete returns may be refused or disregarded.
  3. ClickShus will usually reship replacement or repaired items using Standard Shipping. ClickShus reserves the right to determine reshipping method regardless of the shipping method used in the original order.
  4. Items marked as “Final Clearance” are not eligible for Size Exchange, and Unwanted or Unopened Item Return.
  5. ClickShus.com is not responsible for items lost during return shipping. We recommend that you send your return via Registered Air Mail to ensure that it reaches us.
  6. Coupon discounts as well as shipping and handling fees from the original shipment to the customer are not refundable.
  7. ClickShus.com reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, ClickShus.com decision will be final.

Time:

The customer must notify within 7 days after the package was delivered. If 7 days have passed, unfortunately we can not offer you a credit in the store. We reserve the right not to give you credit if you return items outside of the terms of our Return Policy.
To be eligible for a return, your item must be unused and in the same condition it was received. It must also be in the original packaging.
To complete your return, we need a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Defective Item Exchange

  1. ClickShus.com will be responsible for return shipping costs if the defective claim is confirmed to be valid, and if the defective items are returned via Regular Air Mail or Registered Air Mail. Return shipping costs will be refunded in ClickShus Store Credit within seven (7) days of receipt of your return. No compensation for shipping costs will be provided when using other shipping methods, including Courier Services or Express Mail.
  2. In cases of defective return, ClickShus.com will provide a replacement item instead of a refund.
  3. Returns accepted if product not as described.

Size Exchange

  1. The client must be sure of the size he chooses. The references are in the Sizes Chart section within each product. https://www.clickshus.com/pages/size-chart If it is shown that the product corresponds to the published measure, there will be no change.
  2. Please strictly follow the size chart to select the size. Do not select directly according to your habits.

Unwanted or Unopened Item Return

  1. Unwanted or unopened items returned to ClickShus.com must be in their original packaging. Incomplete returns may be refused or disregarded. Customers are required to bear return shipping fees in cases of unwanted or unopened returns. ClickShus.com will not be responsible if return shipments are lost during return transit.

Sale Items:

Only regular priced items may be returned or exchanged. All sales are FINAL.

Returns & Exchanges:

ClickShus.com does not issue refunds, only store credits & exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at fashion@clickshus.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over the value of $50, you should consider using a trackable shipping service or purchasing shipping insurance.

Only one change per product will be accepted.

RMA Procedure:

ClickShus is dedicated to providing our customers with the best service. 

You may request a Return Merchandise Authorization (RMA) for Defective Item Exchange, if you submit your request within 7 days of receipt, which starts from the day you receive the order.

To submit your RMA, email our Customer Service Department fashion@clickshus.com. To ensure speedy service, please include the following information:

  1. Your order number
  2. Product name and ClickShus Catalog Number of the item you wish to return.
  3. Reason for requesting a RMA (Defective Item Exchange)

If replacement items are out of stock, item value will be refunded in the form of ClickShus Credit.

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